FAQ's

  • Where do you deliver and what is the cost?

    We deliver WORLDWIDE. Shipping rates are calculated at the check-out.

    FREE Standard Shipping With Minimum Purchase of CHF120 Austria, Belgium, France, Germany, Hungary, Italy, Luxembourg, Netherlands, Slovakia, Spain

    FREE Standard Shipping With Minimum Purchase of CHF160 Denmark, Poland, Portugal, Slovenia, Switzerland

    FREE Standard Shipping With Minimum Purchase of CHF280 Rest of the World

    Please note that you may be required to pay local customs duties and value added taxes.

  • How long will it take for me to receive my order?

    The time for your parcel to arrive depends on your destination and the shipping method you have selected.

    Processing Time 2 working days

    Standard Shipping 5-7 working days for EU 10-14 working days worldwide

    Premium Shipping 2-5 working days for EU 7-10 working days worldwide

    Express 2-4 working days worldwide

  • What is your return and refund policy

    We accept returns and make refunds in accordance to the Return and Refund policy. Please check the policy for the full conditions. It is important that you write within 3 days of receiving your order to support@ketobazaar.store to open the ticket. Items on sale are non-refundable.

  • I need more help, who can I talk to?

    Our customer service is available from Mondays to Saturdays from 9am to 5pm (Central European Time). The usual response time is within 24-hours. Please email support@ketobazaar.store. You can also use the chat function on the bottom right of your screen to check on your order and to leave us a message.